pinascrown Privacy Policy

When you register and use pinascrown, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your name, date of birth, email address, mobile number, and payment details required to process deposits and withdrawals in Philippine pesos. We also collect technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve your experience. In some cases, we may request a government-issued ID or other supporting documents to verify your identity in line with our compliance obligations. We only collect the minimum data needed for each purpose and do not gather information that is irrelevant to the services we provide. All data collection is carried out transparently, and you will always be informed of what is being collected and why at the point of collection.

The personal information we collect is used primarily to create and manage your account, process your transactions, and provide you with access to all features of the pinascrown platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our services or policies. Technical data helps us detect and prevent fraudulent activity, protect the integrity of the platform, and troubleshoot any issues you may encounter. We may also use aggregated, anonymised data to analyse platform performance and improve the overall experience for Filipino players. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without your knowledge. Any use of your data beyond what is described in this policy will only occur with your explicit consent or as required by applicable Philippine law.

pinascrown does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary for them to perform their services. All third-party partners are required to handle your data in accordance withstrict data protection standards and are prohibited from using your information for any other purpose. We may also disclose your data to regulatory authorities or law enforcement agencies in the Philippines when we are legally required to do so. In all cases, we take reasonable steps to ensure that any disclosure is limited to what is strictly necessary and that your privacy is protected to the greatest extent possible.

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the pinascrown platform is encrypted using secure protocols, ensuring that your account details and payment information remain protected at all times. Access to personal data within our organisation is strictly limited to authorised personnel who need it to perform their job functions. We conduct regular security reviews and updates to our systems to address emerging threats and maintain a high standard of data protection for all Filipino players. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by law. We encourage you to also take steps to protect your own account, such as using a strong password and not sharing your login credentials with anyone.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents may be kept for a longer period to comply with anti-money laundering regulations and other applicable laws. Once the retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it. You may request the deletion of your account and associated personal data at any time by contacting our support team, subject to any overriding legal obligations we may have. We do not retain data in a form that identifies you beyond what is necessary for the purposes described in this policy. Our data retention practices are reviewed periodically to ensure they remain proportionate and compliant with current Philippine regulations.

As a registered player on pinascrown, you have the right to access the personal information we hold about you and to request a copy of it at any time. You may also ask us to correct any inaccurate or incomplete data, or to restrict the way we process your information in certain circumstances. If you believe that we are processing your data unlawfully or without a valid legal basis, you have the right to object and to lodge a complaint with the relevant data protection authority in the Philippines. You may withdraw your consent to certain types of data processing at any time, though this will not affect the lawfulness of processing that took place before your withdrawal. To exercise any of these rights, please contact our support team using the details provided in the footer of this page. We will respond to all valid requests within a reasonable timeframe and in accordance with our obligations under Philippine law.

pinascrown uses cookies and similar tracking technologies to improve your experience on our platform and to ensure that it functions correctly on your device. Essential cookies are necessary for the platform to operate and cannot be disabled, as they enable core functions such as login sessions and security checks. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise performance for Filipino users. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some features. We do not use cookies to serve third-party advertising or to track your activity across other websites. For more information about the specific cookies we use and how to control them, please refer to the cookie settings available within your account or browser.